FAQ

Do you ship to my country?

Yes. We proudly ship worldwide! 🌎 Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! ✅

We’ve shipped to over 200+ countries and we love adding more to the list!

How long does shipping take? When will I receive my order?

It all depends on your country! Find your region and estimated delivery time in the table below.

Delivery Estimate:

• 7 - 21 Business Days

 All other countries   

• 14 - 35 Business Days

Tracking numbers are sent by email in 2-5 days after you place your order.

We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟

 My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.

Have your tracking number on hand? You can track your shipping status in www.17track.net

Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 90 days guarantee!

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at StevenHK@npngonline.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

Can I change or cancel my order?

Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: StevenHK@npngonline.com

3 hours after you place your order, we won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept ALL major credit cards, PayPal, and Apple Pay.

All payments are securely processed with 128-bit encryption - nice! 💳

Do I need to pay import duties? 

No, you do not.

Still have a question? No problem!

Email us: StevenHK@npngonline.com