FAQ

Do you ship to my country?

Yes. We proudly ship worldwide! 🌎 Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! ✅

We’ve shipped to over 200+ countries and we love adding more to the list!

 

How long does shipping take? When will I receive my order?

It all depends on your country! Find your region and estimated delivery time in the table below.

Delivery Estimate:

United States
Canada
United Kingdom
Australia
New Zealand
  • 7 - 21 Business Days

 All other countries   

  • 14 - 35 Business Days

 

Tracking numbers are sent by email in 2-5 days after you place your order.

 

We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟

 

 My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.

Have your tracking number on hand? You can track your shipping status in www.17track.net

 

Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 90 days guarantee!

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at StevenHK@npngonline.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

 

Can I change or cancel my order?

Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: StevenHK@npngonline.com

3 hours after you place your order, we won’t be able to make any changes or cancel it.

 

What methods of payment do you accept?

We accept ALL major credit cards, PayPal, and Apple Pay.

All payments are securely processed with 128-bit encryption - nice! 💳

 

Do I need to pay import duties? 

No, you do not.

Still have a question? No problem!

Email us: StevenHK@npngonline.com

 

Do you ship to my country?

Yes.
We ship worldwide 🌎. We offer
tracked shipping to our customers 100% free of charge, with no minimum
purchase.

We’ve shipped to over
200+ countries and are always adding more to the list.

How long does shipping take? When will I receive my order?

It depends
on your country and where we are shipping to. Find your region and estimated
delivery time in the table below.

Delivery
Estimate:

United States

Canada

United Kingdom

Australia

New Zealand

 Other countries  

  • 7 - 21 Business Days

Other countries

  • 14 - 35 Business Days

 Tracking numbers are sent to your email 2-5
days after you place your order.

 We strive to ship all
items on-time, however, in rare cases, it can take longer. Any orders not
received within 8 weeks automatically qualifies for a full-refund or reship.

 My order has been dispatched, can I track it?

Once your
order has been shipped, you’ll receive a tracking number and tracking link via
email. Note, it can take up to 7 days for the shipping activity to be updated.

Have your
tracking number on hand? You can track your shipping status in www.17track.net

Do you offer a guarantee? Can I return my items?

Of course.
We offer an extended 90 days guarantee.

If you
aren’t 100% satisfied with your items, or received faulty goods, email our
customer support team at StevenHK@npngonline.com. Ensure to include the email address associated with
the order, describe the issue, and include photos if possible. We'll respond in
3 days or less.

Can I change or cancel my order?

Sure. You
can cancel or change your order within 3 hours of confirmation. To do this,,
contact us with your name and order number at: StevenHK@npngonline.com

Note that
any changes or cancellation  should
happen within 3 hours after you place your order. Anything after this and we
won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept
ALL major credit cards, PayPal, and Apple Pay.

All payments
are securely processed with 128-bit encryption.

Do I need to pay import duties? 

No, you do
not.

Still have a
question? No problem!

Email us:
StevenHK@npngonline.com