Shipping policy

Our Shipping Policy was last updated on 10/2023

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to NPNGonline Shop
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to NPNGonline.com, accessible from www.NPNGonline.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at NPNGonline shop The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

 

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: FedEx Standard
    Shipment cost: Free
    Estimated delivery time: 3-5 business days
  • Shipping method: FedEx Two Days
    Shipment cost: $12.95 USD
    Estimated delivery time: 2 business days
  • Shipping method: FedEx Standard
    Shipment cost: $19.95 USD
    Estimated delivery time: 1-2 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

NPNGonline shop ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

NPNGonline shop is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

 

Damages

NPNGonline shop is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: www.npngonline.com
  • By sending us an email: StevenHK@npngonline.com

 

 

Do you ship to my country?

Yes.
We ship worldwide 🌎. We offer
tracked shipping to our customers 100% free of charge, with no minimum
purchase.

We’ve shipped to over
200+ countries and are always adding more to the list.

How long does shipping take? When will I receive my order?

It depends
on your country and where we are shipping to. Find your region and estimated
delivery time in the table below.

Delivery
Estimate:

United States

Canada

United Kingdom

Australia

New Zealand

 Other countries  

  • 7 - 21 Business Days

Other countries

  • 14 - 35 Business Days

 Tracking numbers are sent to your email 2-5
days after you place your order.

 We strive to ship all
items on-time, however, in rare cases, it can take longer. Any orders not
received within 8 weeks automatically qualifies for a full-refund or reship.

 My order has been dispatched, can I track it?

Once your
order has been shipped, you’ll receive a tracking number and tracking link via
email. Note, it can take up to 7 days for the shipping activity to be updated.

Have your
tracking number on hand? You can track your shipping status in www.17track.net

Do you offer a guarantee? Can I return my items?

Of course.
We offer an extended 90 days guarantee.

If you
aren’t 100% satisfied with your items, or received faulty goods, email our
customer support team at StevenHK@npngonline.com. Ensure to include the email address associated with
the order, describe the issue, and include photos if possible. We'll respond in
3 days or less.

Can I change or cancel my order?

Sure. You
can cancel or change your order within 3 hours of confirmation. To do this,,
contact us with your name and order number at: StevenHK@npngonline.com

Note that
any changes or cancellation  should
happen within 3 hours after you place your order. Anything after this and we
won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept
ALL major credit cards, PayPal, and Apple Pay.

All payments
are securely processed with 128-bit encryption.

Do I need to pay import duties? 

No, you do
not.

Still have a
question? No problem!

Email us:
StevenHK@npngonline.com