FAQ's

Yes.
We ship worldwide 🌎. We offer
tracked shipping to our customers 100% free of charge, with no minimum
purchase.

We’ve shipped to over
200+ countries and are always adding more to the list.

It depends
on your country and where we are shipping to. Find your region and estimated
delivery time in the table below.

Delivery
Estimate:

United States

Canada

United Kingdom

Australia

New Zealand

 Other countries  

• 7 - 21 Business Days

Other countries

• 14 - 35 Business Days

 Tracking numbers are sent to your email 2-5
days after you place your order.

 We strive to ship all
items on-time, however, in rare cases, it can take longer. Any orders not
received within 8 weeks automatically qualifies for a full-refund or reship.

Once your
order has been shipped, you’ll receive a tracking number and tracking link via
email. Note, it can take up to 7 days for the shipping activity to be updated.

Have your
tracking number on hand? You can track your shipping status in www.17track.net

Of course.
We offer an extended 90 days guarantee.

If you
aren’t 100% satisfied with your items, or received faulty goods, email our
customer support team at StevenHK@npngonline.com. Ensure to include the email address associated with
the order, describe the issue, and include photos if possible. We'll respond in
3 days or less.

Sure. You
can cancel or change your order within 3 hours of confirmation. To do this,,
contact us with your name and order number at: StevenHK@npngonline.com

Note that
any changes or cancellation  should
happen within 3 hours after you place your order. Anything after this and we
won’t be able to make any changes or cancel it.

We accept
ALL major credit cards, PayPal, and Apple Pay.

All payments
are securely processed with 128-bit encryption.

No, you do
not.

Still have a
question? No problem!

Email us:
StevenHK@npngonline.com