Join Us

Want to join our team?

We're always on the lookout for people who hold a love trendy stuff to join us here at NPNG online! Do you dream of being part of a small but super passionate team ? We're interested in hiring part time / full time：

  • Illustrators + Designers
  • Anyone with experience in eCommerce

If we sound like the perfect fit for you, simply attach your CV,cover letter and portfolio (if you have one!),send it to StevenHK@npngonline.com

We want to see the best of what you have to offer! To help illustrator + designer applications stand out,don't be afraid to send over any hand-drawn/hand-illustrated artwork you have created, which you feel might suit NPNG online !

The more information you can include, the better! Tell us all about why you're passionate about the role and what would make you a great fit !

Do you ship to my country?

Yes.
We ship worldwide 🌎. We offer
tracked shipping to our customers 100% free of charge, with no minimum
purchase.

We’ve shipped to over
200+ countries and are always adding more to the list.

How long does shipping take? When will I receive my order?

It depends
on your country and where we are shipping to. Find your region and estimated
delivery time in the table below.

Delivery
Estimate:

United States

Canada

United Kingdom

Australia

New Zealand

 Other countries  

  • 7 - 21 Business Days

Other countries

  • 14 - 35 Business Days

 Tracking numbers are sent to your email 2-5
days after you place your order.

 We strive to ship all
items on-time, however, in rare cases, it can take longer. Any orders not
received within 8 weeks automatically qualifies for a full-refund or reship.

 My order has been dispatched, can I track it?

Once your
order has been shipped, you’ll receive a tracking number and tracking link via
email. Note, it can take up to 7 days for the shipping activity to be updated.

Have your
tracking number on hand? You can track your shipping status in www.17track.net

Do you offer a guarantee? Can I return my items?

Of course.
We offer an extended 90 days guarantee.

If you
aren’t 100% satisfied with your items, or received faulty goods, email our
customer support team at StevenHK@npngonline.com. Ensure to include the email address associated with
the order, describe the issue, and include photos if possible. We'll respond in
3 days or less.

Can I change or cancel my order?

Sure. You
can cancel or change your order within 3 hours of confirmation. To do this,,
contact us with your name and order number at: StevenHK@npngonline.com

Note that
any changes or cancellation  should
happen within 3 hours after you place your order. Anything after this and we
won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept
ALL major credit cards, PayPal, and Apple Pay.

All payments
are securely processed with 128-bit encryption.

Do I need to pay import duties? 

No, you do
not.

Still have a
question? No problem!

Email us:
StevenHK@npngonline.com